Privacy Policy Last updated: May 29, 2026 This Privacy Policy explains how Cleanova Solutions, LLC ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit https://www.cleanovasolutions.com, contact us, request an estimate, schedule service, make a payment, or otherwise interact with our business. Please replace any remaining bracketed items before publishing, including any mailing address or service-specific details you want listed publicly. Information We Collect We may collect the following types of information: Contact information, such as your name, email address, phone number, service address, billing address, and mailing address. Service information, such as details about the services you request, appointment preferences, property details, photos or notes you choose to provide, estimates, invoices, and service history. Payment information, such as billing details and payment status. Payment card information may be processed by our payment service providers, and we do not intentionally store full payment card numbers on our website. Communication information, such as emails, phone calls, text messages, form submissions, reviews, and other messages you send to us. Website information, such as IP address, browser type, device information, pages viewed, referring pages, and general usage information collected through cookies, analytics tools, or similar technologies. How We Use Information We use personal information to: Respond to questions, requests, and service inquiries. Prepare estimates, schedule appointments, provide services, and manage customer accounts. Send appointment reminders, updates, invoices, receipts, and service-related communications. Process payments and manage billing. Improve our website, customer service, scheduling, operations, and marketing. Send promotional messages if you have opted in or where permitted by law. Protect our business, prevent fraud, enforce our terms, and comply with legal obligations. Text Messaging and Mobile Information If you provide your phone number, you agree that Cleanova Solutions, LLC may send you text messages related to your inquiry, estimate, appointment, service, billing, or customer account. Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at [email protected] or 817-537-3800. We do not sell or share mobile opt-in information, text messaging consent, or phone numbers with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers who help us deliver text messages and operate our business, but they are only permitted to use that information to provide services to us. How We Share Information We may share personal information with: Service providers that help us operate our business, such as scheduling platforms, customer management tools, payment processors, website hosts, email providers, text messaging providers, analytics providers, and marketing tools. Jobber or similar business management platforms, when used to manage requests, bookings, estimates, invoices, payments, communications, and customer records. Professional advisors, such as accountants, insurers, attorneys, and business consultants. Government authorities, regulators, courts, or other parties when required by law or to protect our rights, customers, employees, property, or business. Successors or buyers in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business. Cookies and Analytics Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve performance, remember preferences, and measure marketing effectiveness. You can usually adjust your browser settings to block or delete cookies, but some website features may not work properly. Payments Payments may be processed by third-party payment processors. Those processors may collect and use payment information according to their own privacy policies and security practices. We use payment information to process transactions, issue invoices and receipts, prevent fraud, and manage billing. Data Retention We keep personal information for as long as reasonably necessary to provide services, manage our business, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected. Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Your Choices You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, contractual, and operational limitations. You may unsubscribe from marketing emails by using the unsubscribe link in the email, and you may opt out of text messages by replying STOP. Children's Privacy Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. State Privacy Rights Depending on where you live, you may have additional privacy rights under applicable state privacy laws. To submit a privacy request, contact us using the information below. We may need to verify your identity before responding to certain requests. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Contact Us Cleanova Solutions, LLC Texas Email: [email protected] Phone: 817-537-3800